Frequently Asked Questions

+ How does LocalVR work?

Once you talk with our team, we’ll start the process of walking you through our management fees, the listing process, and the awesome technology we use to price your home.

If you decide LocalVR is the best option for you, then we’ll sign an agreement. This agreement includes everything we’ll need to manage the property.

Then we send you a questionnaire to get more details about your property. There are a few more things we’ll take care of to get your home ready for booking.

And after that’s all settled, you can sit back and relax. LocalVR handles all the little details that will make your home a profitable, streamlined investment.

We provide hands-on listing management for all the best vacation rental booking platforms. After your home is listed, everything is streamlined from check-in to check out.

• Advanced technology and dynamic pricing software to get you the best booking prices for every holiday - any season, all year-round
• 1-on-1 support online, on the phone, and in person for your guests
• Premier cleaning and upkeep by our local teams
• Thorough post-checkout inspections

You name it, we’ve thought about it. If you have any questions about how we help you get the best income from your home, we’re here for you.

+ What are the advantages of LocalVR vs other local management companies?

LocalVR is the result of years of our team’s experience in the industry. We wanted to create a vacation rental network that combined the best parts of a local management company with the amazing technology that national companies have these days.

Here’s how we accomplish that:

• Lower fees:
  • LocalVR charges 10-15% less than traditional local management companies
  • Technology that local networks don’t have
  • Our dynamic pricing algorithm ensures you always get the best prices, no matter what time of year
• No time commitments or restrictive agreements
• Marketing power that blows the small fish out of the water
• Ability to control listings on all major booking sites
• Thorough post-checkout inspections after guest stays
• Local teams on the ground in your area

+ What are the advantages of Local VR vs large national management companies?

When we founded LocalVR, we had a vision of combining a hometown management company with the advanced technology and resources of the big guys.

When you trust us with your home, we go above and beyond to be your local neighborhood partner.

Here’s what we do differently than the national agencies:

• Dedicated team of local experts on the ground in your area
• Post-check-out inspections to keep your home pristine - every time
• Dedicated and responsive account manager available 24/7 to owners
• Lower prices: Industry-leading competitive fee structure

It’s in the name - LocalVR. We’ll never change our commitment to locals-first management.

+ How are owner stays handled? Are there any limits?

It’s your home!

You can use it whenever you want. Your owners portal allows you to reserve stays.

+ How do I reach you for general questions or emergencies?

Our team is here 24/7 to ensure we’re here to handle any guest experience emergencies.

As a homeowner, you’ll have a dedicated account manager that will communicate between you and the rest of our local staff. We’re always here to address your specific needs, and they are readily available to you.

We work hard to respond to our homeowners within 1 hour between the hours of 8 AM - 8 PM.

+ Do you provide linens, toiletries, and soaps?

Our local team always makes sure your guests have clean linens, toiletries, and household supplies - everything included in the guest cleaning fee.

Owners are never responsible for ordering things like new towels or trash bags. Rest easy knowing it’s all taken care of!

+ Can I trust you?

Don’t take it from us, listen to the voices of over 9600+ positive reviews and glowing customer testimonials.

+ How long are your management contracts?

When you team up with LocalVR, there are no terms or lock-in periods. You’re part of our team and we treat you like family.

We’re confident that you’ll be satisfied with us. We take pride in our industry-leading client retention rate. Thanks to our dedication to providing a high-quality service, we’re becoming a vacation rental leader.

+ What is your management fee?

LocalVR has worked hard to get our management fee as low as possible for all partners. We pride ourselves in keeping everything wrapped up in one simple contingency-based fee based on your property.

If you want to know how much your property will make and what we’ll charge, you can get a super quick and easy quote from our team.

+ What is included in your management fee?

LocalVR is a full-service vacation rental management company, which means everything you can think of (and more) is included in that fee.

Our management fee takes care of:

• Premier guest services
• Accounting and tax remittance
• Marketing and listing your property on all the best sites
• Dynamic pricing to get you the highest revenue possible
• Cleaning and routine inspections after every check-out

+ What is not included in your management fee?

Homeowners are responsible for paying their HOA fees and utilities. Owners are also responsible for covering the cost of any repairs or maintenance that is outside the scope of a routine inspection.

Fees for outside services like hot tub maintenance, trash service, and snow plowing and shoveling are the owner’s responsibility.

Extra services are available from LocalVR contractors at competitive rates.

+ Where do you advertise my property?

We make sure that guests can find your home, no matter where they are looking.

It’s more than that, though! You can be confident you’re getting the best coverage for your home because our listings make it to the top of Airbnb, Vrbo, TripAdvisor, Booking.com, and more.

+ How do you price my home with LocalVR technology?

We’re obsessed with finding new ways to get you the best revenue for your home!

Our team uses an innovative software systems we developed to help get you the best booking rates for any property, any time of the year. Our algorithm analyzes market data and trends and then uses that information to dynamically price your home.

To simplify things, think of how airlines are constantly changing their rates to fit the market. Our prices are adjusted on a daily basis to make sure you are getting the most out of your investment.

On top of that, we keep a close eye on your property’s performance by constantly tracking metrics to make sure we’re hitting benchmarks. This is where your personal manager comes in to make custom adjustments to help.

+ Do you have a price floor and minimum night stay requirements?

We set price floors and minimum night stay requirements using market data from across the region to make sure you’re getting the best price. But if you want to customize things, all of your holiday prices and floors can be adjusted.

With LocalVR, custom tools are at your fingertips! We strike a balance between generating revenue and maintaining the long-term value of your home.

+ How do I receive my rental revenue?

Detailed owner statements are given on a monthly basis. Each statement will show detailed breakdowns of every reservation and expense. Then the money is deposited directly into your bank account once you review it for accuracy.

+ How can I monitor bookings and my calendar?

Everything you need to stay up to date is easy to find in your Owner’s Portal. When you sign up you’ll receive login information that allows you to see your calendar, revenue, booking metrics, and more.

You will receive login information to our Owner's Portal allowing you to see your calendar, revenue, booking metrics, and more.

+ How do you screen my guests?

The LocalVR team works hard to get you the best guests for your home. We’re confident that you’ll be happy with our guest vetting process.

We employ a full-time team to screen every reservation request that comes through for your property.

We accomplish that by:

• Sending guests your custom rental agreement
• Sending guests your custom questionnaire
• Setting your custom house rules
• Executing your custom guest vetting process
• Setting a price floor and minimum night stay restrictions
• Detecting red flags

+ How are guest emergencies handled?

Our guest services and emergency maintenance team are available 24/7! When guests have a problem, they’ll contact us instead of you. Sleep easy knowing that your guests are taken care of.

+ How do you handle damages?

One of the great things about LocalVR is that we inspect your home after every guest stay - something you don’t get with other companies.

Our inspection team will report any damages they find after their thorough inspection. Those damages are documented and charged to the guest immediately.

+ Do I have to remit sales tax?

Nope!

That’s all taken care of. We handle calculating and remitting sales tax, which is filed to the proper authorities.

+ How do I obtain an STR license?

Our management team members are experts in the licensing process.

We’ve helped hundreds of clients avoid the headaches associated with doing things on their own.

It’s painless to get up to the standard with LocalVR. We take care of all the hard work, from filing the paperwork to paying the licensing fees. The license will be in your name (we’re listed as the emergency contact).