All Fluff and No Substance
If you’re choosing a manager for your vacation home, it can certainly be appealing to go for one of the big established brands. The short-term rental market is rapidly changing and advancing so it makes sense to want a management company that is using the latest tech. However, although million-dollar marketing budgets and shiny widgets make a good first impression, many homeowners soon find out that it’s all fluff and no substance.
When we were contacted by a homeowner, Judy, it was clear that she was on the verge of closing her doors to short-term rental. Her family vacation home and investment property were being used and abused and her pleas for help were falling on deaf ears. She hired several of the largest national companies but found time and time again that the specific needs of her home weren’t being met.
“We have tried a couple of the big name, big network management companies but have not liked the customer service of those companies nor the way they communicated and took care of our home.
Although Judy was understandably a little hesitant about trusting another management company with the keys to her home, we were confident that localVR would be able to finally deliver the peace of mind she was looking for. Here’s how we made Judy feel like a partner and not just another revenue stream:
A dedicated account manager. We assigned a dedicated account manager whose full-time job was to ensure the success of Judy’s home. This account manager served as a direct line of communication between Judy and our staff to make sure that her voice was being heard.
Post checkout inspections. We stopped the flow of damaged items and lost revenue by inspecting the home after checkout and charging damages to the guest when necessary. Every guest, every time.
Thorough guest vetting. No more wild parties or unruly guests thanks to our thorough guest vetting system. At localVR a real human being looks at every reservation, asks questions, and makes sure that we are hosting the right types of guests.
“LocalVR has everything those large companies did plus more communication, customer service, and care for our home. We have thoroughly enjoyed the work they put into having our home rented so often without the excessive wear and tear we saw before. LocalVR has just as much if not more to offer on the network and distribution of our home to those seeking time in this mountain getaway.”
